Q. How can we help you with your order?
Ans: For any order-related queries, you can contact our customer service team through email, phone, or chat support available on the website.
Q. What are different payment options to suit every pocket?
Ans: We offer various payment options, including credit/debit cards, net banking, wallets, and cash on delivery, to provide our customers with a hassle-free shopping experience.
Q. What are the conditions for claiming a warranty?
Ans: To claim the warranty, the product must be within the warranty period and should have a valid proof of purchase. Any physical damage, liquid damage, or unauthorized tampering with the product will void the warranty. For more details, please refer to our warranty policy on the website.
Q. How long does the delivery take?
Ans: The delivery time depends on the location and the availability of the product. We usually deliver within 3-7 business days in most locations.
Q. Can I cancel or change my order after placing it?
Ans: Yes, you can cancel or change your order within 24 hours of placing it by contacting our customer service team. After that, the cancellation or change request may not be possible.
Q. Do you offer international shipping?
Ans: Currently, we only offer shipping within Pakistan. We are working towards expanding our services to international locations.
Q. How do I track my order?
Ans: Once the order is shipped, you will receive an email with the tracking details. You can also track your order by logging into your account on our website.
Q. Do you offer refunds or replacements?
Ans: Yes, we offer refunds or replacements in case of damaged or defective products or if the wrong product is delivered. Please contact our customer service team to initiate the refund or replacement process.
